Shipping

SHIPPING POLICY

Delivered with Care

Every ORO piece is packaged by hand, dispatched with precision, and tracked to your doorstep — across India and to over 80 countries worldwide.

28,000+

Pin Codes Served

80+

Countries

2–3d

Metro Delivery

100%

Insured Dispatch

Complimentary standard shipping across India. Express and international options available at checkout.

DOMESTIC

4–7Business Days

Reliable doorstep delivery to over 28,000 pin codes across India. Tracked and insured from warehouse to your home.

ComplimentaryOn all orders

POPULAR

DOMESTIC

1–2Business Days

Priority dispatch for metros — Delhi NCR, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata, Pune, and Ahmedabad.

₹250Flat rate

WORLDWIDE

7–12Business Days

Premium global delivery via DHL Express and FedEx to 80+ countries. Duties and taxes calculated at destination.

Calculated at checkoutBased on destination

From click to concierge — here's how your ORO piece reaches you.

Instant confirmation via email and WhatsApp.

Engraved, polished, and quality-checked by hand.

Packed in signature box and handed to our courier partner.

Arrives at your doorstep — tracked every step.

Estimated transit times once your order has been dispatched.

Region	Standard	Express
Delhi NCR	2–3 days	Next day
Mumbai, Bangalore, Chennai, Hyderabad	3–4 days	1–2 days
Other Metros & Tier-1 cities	4–5 days	2–3 days
Tier-2 & Tier-3 cities	5–7 days	Not available
North East & remote locations	7–10 days	Not available
International — North America & Europe	7–10 days	5–7 days
International — Middle East & APAC	6–9 days	4–6 days
International — Rest of World	10–14 days	7–10 days

Processing time: Personalised orders require 3–5 business days of crafting before dispatch. Timelines above are transit times only.
Order confirmation: You'll receive a tracking link via email and WhatsApp the moment your order is dispatched.
Address accuracy: Please ensure your shipping address and phone number are correct at checkout. We cannot reroute packages once dispatched.
Delivery attempts: Our courier partners make up to three delivery attempts. Please keep your phone available during the delivery window.
Customs & duties (international): Import duties, taxes, and customs charges are not included in the product price or shipping cost. These are the responsibility of the recipient and are collected by the courier at delivery.
Restricted destinations: Certain international destinations may be excluded due to local regulations. You'll be notified at checkout if this applies.
Gift orders: We offer discreet packaging without invoices for gift shipments. Add a note at checkout or message us on WhatsApp.
Delays: While we strive to meet all timelines, shipments may occasionally be delayed due to weather, courier load, customs clearance, or public holidays.
Lost or damaged in transit: Every ORO piece is fully insured during shipping. Contact us within 48 hours of expected delivery and we'll resolve it immediately.